Information for Travelers

Reporting Loss or Theft

ID Theft

This brief fact sheet is designed to provide you with a list of simple things you can do if you become a victim of identity theft.

Loss Or Theft of Valuables

All thefts and major losses should be reported to the nearest police station immediately and in person. The police will not accept a report by telephone or from someone else on your behalf.

1. To report lost or stolen credit cards
   • American Express: Lisbon, 24 hour service : 21-392-5757. 
     For general information call : 21-315-5872 or 21-315-5881. 
     Office hours : 9:30- 13:00 and 14:30-18:30.
     In the U.S., for 24 hour service call collect: Tel. 202-554-2639 or 
     919-333-3211.
   • Visa U.S.: Tel. 314-275-6690 or 410-581-9994
   • Mastercard: Lisbon, 24 hour service. Tel. 21-315-9856
   • Diner’s Club: U.S., 24 hour service. Tel. 303-792-0629
   • AT&T: Tel. 0800-800-128
   • M.C.I.: Tel. 0800-800-123
   • Sprint: Tel. 0800-800-187
     
     
2. To replace Traveler's Checks
   • American Express: Top Tours Travel Agency represents American Express in Portugal.
     Hours: Monday through Friday: 9:30-13:00; 14:30-18:30.
     Lisbon: Av. Duque de Loule, Tel: 21-315-5885;
     Portimão: Estrada da Rocha, Tel: 28-930-2726;
     Porto: Rua Alferes Malheiro, 96, Tel: 22-208-2885.
     Global Assist Overseas Hotline, Tel: 202-554-AMEX
   • Citicorp: London, Tel: 00-441-438-1414
   • Mastercard: New York, 24 hrs., call collect, Tel: 212-974-5696
   • Thomas Cook: Top Tours-American Express
     Av Duque de Loulé, Tel. 21-315-5872
   • Visa: Banco Pinto & Sotto Mayor,
     Lisbon: Rua Ivone Silva, 6,
     Tel: 21-795-0524, 21-795-0763, Fax: 21-795-0859
     
     
3. To replace lost or stolen airline tickets
   • Air France
     Avenida 5 de Outubro no. 206, 3rd floor
     Tel: 21-790-0202
   • British Airways
     Avenida da Liberdade no.36, 2nd floor
     Tel: 21-321-7900 or 808 200 125
   • Continental Airlines
     Rua Braancamp no. 40, 8th floor
     Tel: 21 383-4000
     Outside Lisbon 808 200 079 or 21 383 4070
     Airport - 21 840 3736 from 6:00-10:00
   • Delta Airlines
     Rua Rodrigo Sampaio, no. 170, 3rd floor
     Tel: 21 313 9861
   • Lufthansa Airlines
     Avenida Liberdade, no. 192, 1st floor
     Tel: 357-3852
   • TAP Air Portugal
     Edifício Estação do Oriente, Avenida de Berlim 1998;
     Tel: 21-893-3010 Fax: 21-895-8310 from 9:00 – 18:00
     Airport Tel: 21- 841-5419; 21-841 5575; 21-841-5423 from 6:00-23:00 General Information: 21-841-5000